Terms & Conditions
Last Updated: September 2026 | Softinsight IT Legal Department
1. Acceptance of Terms
By accessing or utilizing software, platforms, APIs, and hosting infrastructure operated by Softinsight IT (located at House No.418, Kuati Mosjid Road Noyanagar, Vatara, Dhaka), you agree to be bound by these Terms and Conditions.
2. Proprietary Software Licensing
All intellectual property rights in Softinsight IT products (including Smart ISP, Softinsight SMS, HR Management, Hospital ERP, and EduInsight IMS) remain the exclusive property of Softinsight IT. Licenses granted to clients are non-exclusive, non-transferable, and subject to regular license compliance agreements.
3. Service Level Agreement (SLA) & Uptime
Softinsight IT strives to maintain 99.9% uptime for cloud-hosted instances. Scheduled maintenance windows are communicated in advance. Dedicated emergency hotlines are accessible at +880 1332-553535 for mission-critical disruptions.
4. Limitation of Liability
Under no circumstances shall Softinsight IT be held liable for indirect, incidental, or consequential damages resulting from improper network hardware configurations, unauthorized ISP client modifications, or third-party telecom gateway outages.
5. Contacting Legal
For contractual inquiries or formal legal communication, please direct mail to our corporate office at House No.418, Kuati Mosjid Road Noyanagar, Vatara, Dhaka, Bangladesh or email info@softinsightit.com.